Shipping FAQ
We use expert packaging techniques for the secure delivery of your artful purchase!
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Order Processing
Please allow 2-3 days to process your order. We often ship items sooner, but we are closed Mondays and Tuesdays. Once your order is carefully packed, expect an email to let you know your order is on the way!
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In Store Pick Up
Orders can be picked up at Elliott Fouts Gallery at 1831 P Street, Sacramento, CA 95811 from Weds - Fri 10-5 and Sat - Sun 11-4. An email will be sent when your order is ready for pickup.
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Refunds & Returns
We accept returns up to 3 days after delivery, if the item is in its original condition. The customer is responsible for return shipping costs and safely shipping the item back to the gallery. Once the item is returned, we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at michelle@thegallerygirl.net with your order number, photos of the item’s condition, and photos of the box. If you have any further questions, please don't hesitate to contact us at michelle@thegallerygirl.net.
International Shipping
We are now pleased to offer international shipping on Jeff's unframed prints to Canada and the UK!
Unfortunately our shop is not set up to accommodate ceramic shipments outside of the US at this time.
However, if there is an item in stock that you'd like to have shipped internationally, please contact us directly via the button below we will do our best assist you with your request!